Refund policy

At Creative Hands Australia, we want you to enjoy a smooth and pleasant shopping experience. Every order is carefully prepared and packed with care.

1. Shipping & Delivery

Order Processing

  • Orders placed with Australian stock are generally dispatched within 1–2 business days.

  • You will receive tracking information where available once your order has been dispatched.

Shipping Locations

  • We offer shipping across Australia and selected international destinations.

  • Shipping costs and estimated delivery times are calculated at checkout.

  • Free standard shipping is available on Australian orders over $120.

Delivery

  • Delivery times are estimates and may vary depending on your location, courier services and unforeseen delays.

  • Please ensure your delivery address is correct when placing your order.

  • Once dispatched, delivery is managed by the selected postal or courier service.

2. Returns & Refunds

We want you to be happy with your purchase. If something isn't right, please contact us.

Change of Mind

  • Please contact us within 14 days of receiving your order to discuss a return.

  • Items must be unused, in their original condition and packaging.

  • Return postage costs for change-of-mind returns are the customer's responsibility.

  • Original shipping charges are non-refundable unless required by law.

Faulty, Damaged or Incorrect Items

  • If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos.

  • We will work with you to arrange an appropriate solution, including a replacement, repair or refund where applicable.

Handmade Products
As our products are individually handmade by skilled artisans, slight variations in colour, shape and size are natural and make each piece unique.

3. Australian Consumer Rights

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. You are entitled to remedies for products that do not meet consumer guarantees, regardless of any change-of-mind return policy.

4. Contact Us

For shipping, returns or refund enquiries, please contact us:

Creative Hands Australia

Email: creativehandsaustralia@gmail.com

We appreciate your support for our small business and thank you for shopping with us!